Privacy Policy

The adigitallab.com website is owned and operated by ADL Agency (Pty) Ltd, which is the data controller of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit or interact with this site, and why we need to collect certain information about you. Please read this Privacy Policy before using the site.

We take the security of your personal information seriously and undertake to protect its confidentiality and security.

Information we collect

This site does not use cookies, analytics, or tracking scripts. Like any website, our hosting provider automatically records basic technical information when you load a page — your IP address, browser type, the page requested, and the time of the request — in server logs used to deliver the site and protect it from abuse. The site's fonts are loaded from Google Fonts, so your browser also sends your IP address to Google when a page loads.

If you contact us through the form on our Contact page, we collect the personal information you voluntarily provide — your name, email address, and the contents of your message. That submission is processed by Web3Forms, a third-party form-delivery service, and forwarded to us by email. We do not otherwise collect payment information, and this site does not process any transactions or sell any products.

Minors

This site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request its deletion.

Why we process your data

We process only the minimal information necessary to respond to your enquiry and to maintain this website. Server log information is used only to operate and secure the site; we don't use it to identify or profile individual visitors.

You can browse this site without providing any information that identifies you personally. If you choose to contact us via the Contact page, you provide your name, email address, and message content voluntarily — you can choose not to, but then we won't be able to respond to you. If you're unsure what information is required, contact us at support@adigitallab.com.

Your rights (South Africa — POPIA)

As a South African business, we process personal information in accordance with the Protection of Personal Information Act (POPIA). You have the right to:

• be informed that your personal information is being collected and processed;
• access the personal information we hold about you;
• request correction of inaccurate or outdated personal information;
• request deletion of personal information we no longer have a lawful basis to retain;
• object to the processing of your personal information;
• lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been infringed.

To exercise any of these rights, contact our Information Officer at support@adigitallab.com.

Your rights (EU/EEA visitors — GDPR)

If you are a resident of the European Economic Area, you additionally have rights under the GDPR, including the right to be informed, the right of access, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability, the right to object, and rights concerning automated decision-making. Please note your information may be transferred outside of Europe, including to South Africa, in order for us to respond to you.

Where your information is processed

The service providers listed under "Third-party disclosure" below may store or process information on servers outside South Africa. We use only providers that protect personal information to a standard comparable to POPIA, and only for the purposes described in this policy.

Links to other websites

Our site may contain links to other websites that we don't own or control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies when you leave our site.

Third-party disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating this website — currently Netlify (website hosting), Web3Forms (contact form delivery), Google Fonts (font delivery), and our email provider — provided those parties agree to keep this information confidential.

Information security

We take reasonable administrative, technical, and physical measures to protect the information you provide from unauthorised access, use, or disclosure. However, no data transmission over the internet can be guaranteed 100% secure.

Legal disclosure

We will disclose information we collect if required or permitted by law — for example, to comply with a legal process, or where we believe in good faith that disclosure is necessary to protect our rights or the safety of others, investigate fraud, or respond to a lawful government request.

Cookies

This site does not set cookies. If that changes — for example, if we add website analytics — we will update this policy before doing so.

Consent

By using this site, you consent to this Privacy Policy.

Changes to this policy

If we change this Privacy Policy, we will post the updated version on this page. Changes apply only to information collected after the date of the change.

Contact

Questions about this Privacy Policy, or requests relating to your personal information, can be sent to support@adigitallab.com.